Shipping policy
1. Processing Time:
- Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving payment.
- Please allow additional processing time during peak seasons.
2. Shipping Rates:
- Shipping rates are calculated at checkout based on the weight and destination of the order.
3. Shipping Methods:
- We currently offer the following shipping methods:
- Standard Shipping: Estimated delivery within 1-3 business days.
- 4. Shipping Locations:
- We currently ship in Japan.
5. Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
- Track your order using the provided tracking number on our website or the carrier's website.
6. Lost or Stolen Packages:
- We are not responsible for lost or stolen packages. Please ensure the accuracy of the shipping address provided during checkout.
- Contact the carrier for assistance if your package is marked as delivered but cannot be located.
7. Returns and Refunds:
- Please refer to our [link to your returns and refunds policy] for information on returns and refunds.
8. Shipping Delays:
- We are not responsible for shipping delays caused by natural disasters, weather conditions, or other unforeseen circumstances beyond our control.
- In the event of a significant delay, we will do our best to communicate updates to affected customers.
9. Contact Information:
- If you have any questions or concerns regarding your order or our shipping policy, please contact us at japanmedicalcompany@gmail.com.